Tidio alternative
The best Italian alternative to Tidio
Multichannel AI, WhatsApp campaigns and a team inbox — with no markups on message costs. Assisted migration and real support.
At a glance
Tidio is a customer service platform born as a live chat for websites and e-commerce, with an AI agent (Lyro) that claims to resolve up to 67% of requests. It's strong at website support: a polished widget, ticketing, Flows for visitors and a genuinely free plan. WhatsApp, though, is just an inbound channel to plug into the inbox: no bulk campaigns, and the billable-conversations model plus the Lyro bundles makes costs grow with volume. Data verified in June 2026 on the public pages.
When it makes sense to switch to SendApp
- Born for WhatsApp, not adapted to it. SendApp does bulk campaigns, templates and the official Meta API from day one. On Tidio, WhatsApp is an inbound channel of the inbox: there's no broadcast.
- AI included, not in bundles. SendApp Agent's AI is included from €19/month and trains on your content. Lyro is paid in tiers: from US$32.50/month for 50 conversations, up to 1,000, then a custom plan.
- Costs that don't grow with every chat. Tidio counts every conversation you reply to, and crossing the thresholds means changing plan, up to Plus from US$749/month. SendApp puts no counter on your team's conversations.
- From your own number too, via QR. If you don't want the official API yet, with SendApp Cloud you connect the WhatsApp number you already use by scanning a QR code and you're up and running in minutes. On Tidio this option doesn't exist.
When to stay with Tidio
- If your main channel is your website's live chat and all you need is to also reply from Messenger, Instagram and email in a single inbox, Tidio — even on the Free plan — does its job well.
- If you already use Lyro with measurable results on support and don't need WhatsApp campaigns, switching may not be worth the effort.
Feature comparison
| Feature | SendApp | Tidio |
|---|---|---|
| Official Meta WhatsApp API | YesOfficial and Agent | PartialWhatsApp integration for support; no mention of official API/BSP on the public pages |
| WhatsApp from your own number via QR (no Meta verification) | YesCloud and Agent | No |
| AI trainable on your content | Yesincluded in Agent plans | YesLyro learns from your FAQs and site, but is paid in bundles (from US$32.50/month for 50 conversations) |
| Multichannel: Instagram, Telegram, Email, SMS | Yesplus Messenger and website widget | Partiallive chat, email, Messenger, Instagram yes; no Telegram or SMS |
| Bulk WhatsApp campaigns | Yesincluded from €19/month | Noinbox replies only; Flows automate the website, not WhatsApp |
| Team inbox | Yes | Yes10 seats even on the Free plan |
| Zero markups on messages | YesMeta bills you directly; absolute zero on Cloud | Nobillable-conversations model: every chat with a human reply consumes quota |
| Support in Italian | Yesincluded | Partialwebsite translated into Italian; support language not stated |
Comparison based on Tidio's public pricing and pages as of June 2026. Prices may change: always check the provider's website.
Pricing compared
Entry price to run WhatsApp campaigns
€19/month, all included
Not available: Tidio doesn't offer WhatsApp campaigns
Cost of the AI
Included in Agent plans
Lyro from US$32.50/month for 50 AI conversations; beyond 1,000 you need a custom plan
Team conversations
No billable-conversation tiers
Free 50, Starter 100 (US$24.17/month annual), Growth 250–2,000 (from US$49.17), Plus from US$749/month
Removing the logo from the widget
No add-on required
US$16.67/month add-on
Migrating from Tidio to SendApp
- 1.
Export and import contacts
Export your contacts from Tidio as CSV: SendApp’s import recognises separators, columns and phone formats on its own.
- 2.
Connect the channels
WhatsApp number via QR in five minutes with Cloud, or the official Meta APIs with Official: onboarding is guided either way.
- 3.
Train the AI and rebuild automations
Upload your site, PDFs and price lists: the AI learns your business. Reminders, keywords and campaigns are rebuilt from the panel, no code.
- 4.
Go live with a test
One test campaign on a small segment, check the delivery reports, then move the rest of the traffic.
Switching does not stop your business: you start in parallel and move flows once everything works. We guide you through it, free of charge.
Frequently asked questions
Evaluating other platforms?
Switch to SendApp without risk
Try the platform for free with your own data. Or talk to us: we’ll map your current flows and tell you the real costs and timing of the migration.