Respond.io alternative
The best Italian alternative to Respond.io
Multichannel AI, WhatsApp campaigns and a team inbox — with no markups on message costs. Assisted migration and real support.
At a glance
Respond.io is an excellent omnichannel platform for the international mid-market. The problem is the bill: the entry plan includes neither broadcasts nor automations, and beyond 1,000 monthly active contacts you pay as you go.
When it makes sense to switch to SendApp
- Costs that don't explode as you grow. No active-contact fees: plans have clear limits, and the €49 Business plan covers 5,000 contacts and 50,000 messages.
- The WhatsApp dual track. Official API when you need templates and volume, QR when you want to start right away: Respond.io only offers the first route.
- Vertical features ready to go. Calendar with reminders, bookings with Google Calendar, loyalty and reviews: on Respond.io you'd have to build them as workflows.
When to stay with Respond.io
- You run enterprise multi-brand volumes with complex routing needs and budgets above $79/month per plan.
- You need their depth of corporate-grade integrations.
Feature comparison
| Feature | SendApp | Respond.io |
|---|---|---|
| Omnichannel inbox | YesWA, IG, TG, Messenger, Email, SMS, widget | Yesplus TikTok, Viber, LINE |
| WhatsApp from your number via QR | Yes | No |
| Broadcasts in the entry plan | Yesfrom €19/month | Noonly from $159/month |
| No active-contact fees | Yesclear limits per plan | No$12–15 per 100 over quota |
| Trainable AI chatbot | Yesincluded | Partialfrom Growth, unquantified fair use |
| Prices in euros | Yes | NoUSD only |
| Support in Italian | Yes | No |
| Loyalty and review funnel | Yeswith Official | No |
| Mobile app | Noresponsive web | Yes |
Comparison based on Respond.io's public pricing and pages as of June 2026. Prices may change: always check the provider's website.
Pricing compared
Entry price for broadcasts
€19/month
$159/month (Starter has no broadcasts)
Cost at 5,000 active contacts/month
Business €49/month
≈ $639/month ($159 + overage)
Markup on messages
Zero
Zero (them too)
Migrating from Respond.io to SendApp
- 1.
Export and import contacts
Export your contacts from Respond.io as CSV: SendApp’s import recognises separators, columns and phone formats on its own.
- 2.
Connect the channels
WhatsApp number via QR in five minutes with Cloud, or the official Meta APIs with Official: onboarding is guided either way.
- 3.
Train the AI and rebuild automations
Upload your site, PDFs and price lists: the AI learns your business. Reminders, keywords and campaigns are rebuilt from the panel, no code.
- 4.
Go live with a test
One test campaign on a small segment, check the delivery reports, then move the rest of the traffic.
Switching does not stop your business: you start in parallel and move flows once everything works. We guide you through it, free of charge.
Frequently asked questions
Evaluating other platforms?
Switch to SendApp without risk
Try the platform for free with your own data. Or talk to us: we’ll map your current flows and tell you the real costs and timing of the migration.