Use cases
Abandoned cart recovery on WhatsApp
The reminder customers actually open: on WhatsApp, with a link straight back to checkout.
The problem
About 7 in 10 online carts are abandoned before payment (Baymard Institute). Recovery emails stall at 20-30% open rates, while WhatsApp messages are read almost always and within minutes: that is where carts get recovered.
How it works on WhatsApp
- 1
Detection
Your e-commerce signals the abandoned cart to SendApp via integration or webhook.
- 2
Automatic message
After a configurable delay, the WhatsApp reminder goes out with the products left in the cart.
- 3
Incentive
If needed, a second message with a discount code or free shipping, scheduled hours later.
- 4
Back to checkout
The customer taps the link and completes the purchase; you see deliveries, reads and conversions in the report.
Conversation example
Aurora Beauty Studio
online · AI is replying
Hi Laura! 👋 You left 2 items in your cart. Want us to hold them for you?
Oh right! I completely forgot
Here’s the link to finish your order 🛒 And code BACK10 gives you 10% off, valid 48 hours.
Done, ordered! Thanks 😊
Expected results
- 98%
- message open rate
- 70%
- of carts get abandoned
- €0
- markup on messages
- 24h
- to activate the flow
What you can customise
- Delay before the reminder
- Message copy, photos and template
- Discount code and validity
- Number of follow-ups
- Excluded segments (e.g. recent buyers)
- Sending time window
Industries where it performs best
Frequently asked questions
Activate it on your number
Start free: connect the channel, import your contacts and launch the solution within a day. No credit card required.