All the features
What you see here is what you get in the product: every feature shows which SendApp product includes it.
The platform in action
The labels show which products include each feature:AgentOfficialCloud
Artificial intelligence
- AI chatbot trainable on website, sitemap, PDFs and textAgentOfficial
- Replies in the customer's language (any language worldwide)Agent
- Custom rules and reply tonesAgentOfficial
- Escalation to a human operator in chatAgent
- AI on/off globally or per conversationAgentOfficial
- AI blacklist for specific contactsAgent
- Sendy: in-app AI assistant that gets things done for youAgent
- AI text and image generator for your messagesCloud
Channels
- Official Meta WhatsApp Cloud API (Embedded Signup)AgentOfficial
- WhatsApp from your number via QR codeAgentCloud
- Instagram DMs and story repliesAgent
- Telegram and Facebook MessengerAgent
- Conversational email (IMAP) with AI repliesAgent
- SMS and bulk SMS with bundlesAgentOfficial
- Chat widget for your website (a single script)Agent
- Multi-account WhatsApp (up to 15 numbers)Cloud
- TikTok: direct messages and leads from videosAgent
- Voice: the AI answers calls and books appointmentsAgent
Campaigns and automations
- Bulk campaigns with text, media and templatesAll
- WhatsApp templates: creation, Meta approval, status syncAgentOfficial
- Tag segmentation (include/exclude)Agent
- Scheduling, daily limit, time window, pausesAll
- Delivery/read reports with failure reasons and retryAgentOfficial
- Keyword auto-repliesAll
- Visual flow builderOfficial
- Leads with native WhatsApp Flows forms + webhookAgentOfficial
CRM and contacts
- Address book with tags, custom fields and segmentsAgent
- Smart CSV import (separators and headers auto-detected)Agent
- Contact deduplication and automatic prefix tagsAgent
- CSV export and statisticsAgent
- Contact export to Google SheetsAgent
Inbox and team
- Unified real-time inbox with filtersAgent
- Shared chat inbox with history, attachments and notesOfficial
- Operators with access limited to assigned accountsAgent
- Multi-organization teams with rolesOfficial
- Voice messages with waveform playerAgent
Calendar and bookings
- One-off or recurring multichannel remindersAgentCloud
- Bookings with Google Calendar syncAll
- 3-stage appointment notifications (confirmation, 24h, 2h)Official
- Public booking pageCloud
Commerce and loyalty
- In-chat shop with carts and Stripe paymentsOfficial
- Loyalty: points, rewards and digital cardOfficial
- Review funnel to Google/TrustpilotOfficial
- Connected product stock (WooCommerce or endpoint)Agent
- WhatsApp product catalog and ordersOfficial
Developers and security
- REST API: messages, contacts, campaigns, templates, leadsAll
- Outbound webhooks to your systemsOfficial
- 2FA login: authenticator (TOTP) or OTP via WhatsAppAgent
- Multi-tenant with per-account data isolationAll
- Platform available in 6 languagesAgent
Frequently asked questions
All the features
What you see here is what you get in the product: every feature shows which SendApp product includes it.