Use cases
Winning back inactive customers on WhatsApp
Customers you have not seen in months are the easiest revenue to recover: they already bought from you.
The problem
Acquiring a new customer costs far more than bringing an existing one back. Yet most businesses have no flow for those who have not bought in 60, 90 or 180 days: those contacts sit in the database producing nothing.
How it works on WhatsApp
- 1
Automatic segment
Tags and filters single out who has not purchased or booked in X days.
- 2
Win-back message
A personal template (“we miss you”), with a dedicated offer or a relevant novelty.
- 3
AI-handled conversation
If the customer replies, the AI books, recommends or hands over to the team: the win-back becomes a sale.
- 4
Measure and repeat
Reports on deliveries, replies and conversions; the flow runs monthly on its own.
Conversation example
Aurora Beauty Studio
online · AI is replying
Hi Andrea, it’s been a while! 👋 Here’s 15% off your next order — welcome back anytime.
Hi! True, it’s been a while... what’s new?
The spring collection just landed 🌸 Want me to send the 3 most requested pieces in your size?
Yes please, send them!
Expected results
- 98%
- message read rate
- 60/90/180
- days: ready-made segments
- €0
- markup on messages
- 1 click
- to duplicate the campaign
What you can customise
- Inactivity threshold per segment
- Offer and discount code
- Tone and signature
- Exclusions (recent customers, opt-outs)
- Flow frequency
- Fallback channel (SMS, email)
Industries where it performs best
Frequently asked questions
Activate it on your number
Start free: connect the channel, import your contacts and launch the solution within a day. No credit card required.