Use cases
Collecting reviews on WhatsApp
Ask for the review at the right moment, on the channel customers actually read.
The problem
Reviews come when you ask at the right moment — right after the purchase or the service — and on the right channel. Review-request emails get ignored; the WhatsApp message with a direct Google link gets read and clicked far more.
How it works on WhatsApp
- 1
Trigger event
End of treatment, order delivered or checkout: the event starts the flow.
- 2
Gentle request
A personalised message with the customer’s name and a direct link to your Google listing or preferred platform.
- 3
Smart filter
If the customer is unhappy, the AI collects feedback in chat instead of sending them to review: the issue reaches you, not the internet.
- 4
Measured follow-up
One reminder days later for non-responders. Never spam.
Conversation example
Aurora Beauty Studio
online · AI is replying
Hi Giulia! How was your visit to the salon today? ✨
Amazing, I love the colour!
So happy! 💚 Would you mind leaving us a review? One tap: g.page/r/aurora
Done! Well-deserved 5 stars 🌟
Expected results
- 98%
- request read rate
- 1 tap
- from message to review
- €0
- markup on messages
- +
- negative feedback intercepted in chat
What you can customise
- Timing and delay of the send
- Message copy and tone
- Destination link (Google, TripAdvisor…)
- Satisfaction filter on/off
- Follow-up for non-responders
- Exclusion of already-asked customers
Industries where it performs best
Frequently asked questions
Activate it on your number
Start free: connect the channel, import your contacts and launch the solution within a day. No credit card required.