Guide/SendApp Official/Loyalty, Reviews & Shop
Reviews (Review funnel)
The review funnel helps you get more positive reviews and handle negative ones before they become public. It works with a dedicated landing page that routes the customer based on their feedback.
Updated on June 16, 2026 · 4 min read
Before you start
- A SendApp Official account with the reviews module included
How it works
You send the customer a link to a public landing page. Those who are satisfied are directed to leave a review on a public platform (e.g., Google or Trustpilot); those who aren't are channeled toward private feedback, so you intercept the problem before the public review.
Set up the funnel
- 1
Create the reviews landing page
Configure the text and the public destination (e.g., your Google profile).
- 2
Share the link
Send it on WhatsApp after the purchase or service, when satisfaction is high.
- 3
Manage the feedback
Collect the private feedback and use the positive public ones for your reputation.
Ask for the review at the right moment: right after a positive experience (delivery, completed service). The response rate is much higher.
Ready to put it into practice?
Open SendApp and follow the steps in this guide. Need help? Support is one message away.