Guide/SendApp Cloud/Automations

Autoresponder (automatic reply)

The autoresponder sends a generic automatic reply to incoming messages, even when they don't match a specific keyword. It's useful for confirming receipt or for out-of-hours messages.

Updated on June 16, 2026 · 4 min read

What it's for

Unlike the keyword chatbot (which only replies to specific words), the autoresponder can reply generically: for example “Thanks for your message, we'll get back to you shortly” to anyone who writes out of hours.

Setting up the autoresponder

1. 1

   Open Autoresponder

   From the automations section, select the autoresponder for the desired account.

2. 2

   Write the message

   Set the text of the automatic reply.

3. 3

   Define when to reply

   Configure the conditions (e.g. messages that don't match other rules).

4. 4

   Activate

   Save and activate the autoresponder.

Use the autoresponder sparingly: an automatic reply to every message can come across as intrusive. It works best for “out of hours” or to confirm that a request has been received.