AI training
AI training, in the context of business assistants, is the process of giving the system company-specific knowledge: texts, FAQs, price lists, documents, website content and behavioral instructions. It's not about retraining the language model, but about building the knowledge base the assistant draws on to answer accurately and in the brand's tone of voice.
Typical sources are product and service descriptions, return and shipping policies, hours and locations, existing FAQs and sales documents. On top of these come the instructions: how to introduce itself, what tone to use, which topics to avoid, when to hand over to a human agent. The system uses this content as a reference for every answer, so the quality of the output directly reflects the quality and freshness of the content uploaded.
What works in practice: specific, unambiguous content, because a clear price list beats an evocative brochure; a single source for each piece of information, since conflicting versions generate inconsistent answers; updates whenever prices and terms change; testing with real questions before launch. It's an iterative process: real conversations surface the gaps, which you fill by extending the base. An untrained assistant improvises; a badly trained one misinforms.
In SendApp, every AI agent has its own training: you upload company texts and content and the assistant answers from that base, which can be updated at any time from the platform.
Related terms
Frequently asked questions
From theory to practice
Everything you read in this glossary can be done with SendApp: try it free, no credit card required.