Calendar synchronization
Calendar synchronization is the link between the system that manages in-chat bookings and the business calendar, for example Google Calendar. Appointments booked in conversation automatically appear in the calendar, and existing commitments block the occupied slots, in both directions. It prevents double bookings and keeps a single valid schedule for the whole team.
Without synchronization, bookings taken in chat live in a system separate from the real schedule: the result is double bookings, ghost slots and constant manual checks. The link solves it in both directions: what the assistant books in conversation appears in the calendar with the customer's details, and commitments entered by hand in the calendar make the corresponding times unavailable for subsequent bookings.
In practice, synchronization is activated by authorizing access to the calendar, typically with OAuth on Google Calendar, and defining availability rules: bookable days and hours, appointment duration, breaks in between, any minimum notice. From then on the flow is automatic: the customer asks in chat, the system proposes only genuinely free slots, confirms and creates the event, and reminders go out as the appointment approaches.
SendApp connects to Google Calendar with OAuth: appointments the AI assistant books in chat land in your calendar, already occupied slots are never proposed, and reminders go out automatically.
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