Feedback and NPS · Pharmacies

Feedback and NPS for Pharmacies

The Feedback and NPS solution applied to Pharmacies: same automations and activation times, with the example and steps tailored to your business.

Try for freePharmacies

The problem

Understanding what customers think is the cheapest way to improve, but email surveys are largely ignored and ten-question forms put anyone off. So problems only surface once they've become negative public reviews. One direct question on WhatsApp gets honest answers within seconds — and critical feedback reaches you privately, while there's still time to make things right.

How it works on WhatsApp

  1. 1

    The right moment

    After the purchase, delivery or appointment, the feedback question goes out: just one, and a clear one.

  2. 2

    One-tap reply

    An NPS-style 0-10 score, stars or free text: the customer replies in the chat they use every day.

  3. 3

    Low scores handled right away

    On critical scores the AI asks a follow-up question and alerts the team, who can step in while it's still fresh.

  4. 4

    Tags and trends

    Every contact is tagged as a promoter, passive or detractor: follow the numbers over time and by segment.

Conversation example

Expected results

98%
of requests get read
1 tap
to answer the survey
€0
markup on your messages
5 min
to activate the flow

What you can customise

  • Question and scale (NPS 0-10, stars, yes/no)
  • Send moment and delay
  • Follow-up question for low scores
  • Team alerts on detractors
  • Maximum frequency per contact
  • Automatic tags to segment promoters

Industries where it performs best

Frequently asked questions

Activate it on your number

Start free: connect the channel, import your contacts and launch the solution within a day. No credit card required.

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