Feedback and NPS · E-commerce

Feedback and NPS for E-commerce

The Feedback and NPS solution applied to E-commerce: same automations and activation times, with the example and steps tailored to your business.

Try for freeE-commerce

The problem

Understanding what customers think is the cheapest way to improve, but email surveys are largely ignored and ten-question forms put anyone off. So problems only surface once they've become negative public reviews. One direct question on WhatsApp gets honest answers within seconds — and critical feedback reaches you privately, while there's still time to make things right.

How it works on WhatsApp

  1. 1

    The right moment

    After the purchase, delivery or appointment, the feedback question goes out: just one, and a clear one.

  2. 2

    One-tap reply

    An NPS-style 0-10 score, stars or free text: the customer replies in the chat they use every day.

  3. 3

    Low scores handled right away

    On critical scores the AI asks a follow-up question and alerts the team, who can step in while it's still fresh.

  4. 4

    Tags and trends

    Every contact is tagged as a promoter, passive or detractor: follow the numbers over time and by segment.

Conversation example

Expected results

98%
of requests get read
1 tap
to answer the survey
€0
markup on your messages
5 min
to activate the flow

What you can customise

  • Question and scale (NPS 0-10, stars, yes/no)
  • Send moment and delay
  • Follow-up question for low scores
  • Team alerts on detractors
  • Maximum frequency per contact
  • Automatic tags to segment promoters

Industries where it performs best

Frequently asked questions

Activate it on your number

Start free: connect the channel, import your contacts and launch the solution within a day. No credit card required.

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