Order & shipping notifications · Beauty and wellness
Order & shipping notifications for Beauty and wellness
The Order & shipping notifications solution applied to Beauty and wellness: same automations and activation times, with the example and steps tailored to your business.
The problem
Half of an e-commerce’s tickets are “where is my parcel?”. Order-status emails get lost in the inbox; on WhatsApp the confirmation and tracking land in the customer’s pocket — and the channel stays open for the next sale.
How it works on WhatsApp
- 1
Event from your system
Order confirmed, shipped, out for delivery: your shop or ERP notifies SendApp via integration or API.
- 2
Approved template
The message goes out with order number, summary and tracking link, on a Meta-approved template.
- 3
Questions in chat
If the customer replies (“can I change the address?”), the AI handles it or hands over to the team with full context.
- 4
Post-delivery
Once delivered, you can chain the review request or a repeat-purchase offer.
Conversation example
Aurora Beauty Studio
online · AI is replying
Order #2841 confirmed ✅ Thanks Sara! Summary: 2 items, delivery expected Thursday.
📦 Your parcel is on its way! Track it here: trk.it/2841
Can it be left with my neighbour if I’m out?
Sure! I’ve added the note for the courier. I’ll ping you when it’s out for delivery 👍
Expected results
- 98%
- notification read rate
- −50%
- “where is my order?” tickets (estimate)
- €0
- markup on messages
- API
- works with any back office
What you can customise
- Events that trigger notifications
- Template content
- Language per customer
- Sender (dedicated or your number)
- Post-delivery review hook
- Webhooks and APIs for custom systems
Frequently asked questions
Activate it on your number
Start free: connect the channel, import your contacts and launch the solution within a day. No credit card required.