Review collection · Restaurants
Review collection for Restaurants
The Review collection solution applied to Restaurants: same automations and activation times, with the example and steps tailored to your business.
The problem
Reviews come when you ask at the right moment — right after the purchase or the service — and on the right channel. Review-request emails get ignored; the WhatsApp message with a direct Google link gets read and clicked far more.
How it works on WhatsApp
- 1
Trigger event
End of treatment, order delivered or checkout: the event starts the flow.
- 2
Gentle request
A personalised message with the customer’s name and a direct link to your Google listing or preferred platform.
- 3
Smart filter
If the customer is unhappy, the AI collects feedback in chat instead of sending them to review: the issue reaches you, not the internet.
- 4
Measured follow-up
One reminder days later for non-responders. Never spam.
Conversation example
Aurora Beauty Studio
online · AI is replying
Hi Giulia! How was your visit to the salon today? ✨
Amazing, I love the colour!
So happy! 💚 Would you mind leaving us a review? One tap: g.page/r/aurora
Done! Well-deserved 5 stars 🌟
Expected results
- 98%
- request read rate
- 1 tap
- from message to review
- €0
- markup on messages
- +
- negative feedback intercepted in chat
What you can customise
- Timing and delay of the send
- Message copy and tone
- Destination link (Google, TripAdvisor…)
- Satisfaction filter on/off
- Follow-up for non-responders
- Exclusion of already-asked customers
Frequently asked questions
Activate it on your number
Start free: connect the channel, import your contacts and launch the solution within a day. No credit card required.